Market Insights:
Business Process Outsourcing Market size was valued at USD 243.9 Billion in 2021, registering a CAGR of 8.9% during the forecast period (2022-2030), and the market is projected to be worth USD 525.4 Billion by 2030.
Business process outsourcing (BPO) refers to the outsourcing of one or more IT-intensive business processes to an external supplier, who then owns, administers, and maintains the selected processes based on established and quantifiable performance goals. A comprehensive background examination of the business process outsourcing market, including an assessment of the economy and the contribution of the economy’s sectors.
Business Process Outsourcing Market Research Report” was just released by Market Research Community. It is divided into several categories, including By Services (Voice Processing, Telemarketing Services, Customer Care Services), By Outsourcing Type (Offsource, Nearshore, Onshore), By Application (Customer Care, Training, Sales & Marketing, Procurement & Supply Chain, Facilities & Administrations), By Organization Size (Large Enterprises, SMEs), By Ownership (Captive, Third Party) and companies (NCR Corporation, Sodexo, TTEC Holdings, Inc., Wipro Limited, Accenture, Amdocs, Capgemini, CBRE Group Inc., HCL Technologies Limited, Infosys Limited (Infosys BPM)), According to the analysis of Market Research Community, The market is projected to grow at a significant pace reaching a CAGR of approximately 8.9%, over the forecast period of 2022–2030.
Driver:
The increased adoption of Business Process Outsourcing in the Communication Services industry is due to high workability, Stability of structure, good quality, and Demand for making things better. The demand for Business Process Outsourcing also has other significant aspects, such as analysis, purchasing volume, costs, pricing analysis, and regulatory framework. Additionally, the increased demand of Business Process Outsourcing in many sectors also boosts the market growth during the forecast period.
Report Coverage:
| Report Attributes | Report Details |
| Study Timeline | 2018-2030 |
| Market Size in 2030 (USD Billion) | 525.4 Billion |
| CAGR (2022-2030) | 8.9% |
| By Service | Voice Processing, Telemarketing Services, Customer Care Services. |
| By Outsourcing Type | Offsource, Nearshore, Onshore. |
| By Application | Customer Care, Training, Sales & Marketing, Procurement & Supply Chain, Facilities & Administrations. |
| By Organization Size | Large Enterprises, SMEs |
| By Ownership | Captive, Third Party. |
| By End-User | Transportation & Logistics, Travel & Hospitality, Education, Energy & Utilities, BFSI, IT & Telecom, Healthcare, Manufacturing. |
| By Geography | North America, Europe, Asia Pacific, Latin America, Middle East and Africa |
| Key Players | NCR Corporation, Sodexo, TTEC Holdings, Inc., Wipro Limited, Accenture, Amdocs, Capgemini, CBRE Group Inc., HCL Technologies Limited, Infosys Limited (Infosys BPM). |
Covid-19 Impact:
The COVID-19 pandemic has had a substantial negative influence on the Business Process Outsourcing market in many different regions of the world. The factors such as limited availability of raw materials, transportation restrictions, the shutdown of manufacturing facilities, and economic slowdown are the major impacts of COVID-19 which hampered the market growth. Shipments were impacted during the initial lockdown due to halted automotive productions and stringent government rules. The overall impact of COVID-19 on the industry is estimated to be minimal because the situation has stabilised. Post covid-19, there was a positive impact on the market growth due to the increased industrial manufacturing processes and rising demand for environment-friendly alternatives.
Industry Competitive Landscape:
The research includes comprehensive profiles of the key players in the market and an analysis of the competitive landscape. The market for sample preparation has grown more quickly as a result of the spike in research and development (R&D), product innovation, different business strategies, and application releases. Key players in the market include-
NCR Corporation, Sodexo, TTEC Holdings, Inc., Wipro Limited, Accenture, Amdocs, Capgemini, CBRE Group Inc., HCL Technologies Limited, Infosys Limited (Infosys BPM).
Market Segment Analysis:
By Service
- Voice Processing
- Telemarketing Services
- Customer Care Services
By Outsourcing Type
- Offsource
- Nearshore
- Onshore
By Application
- Customer Care
- Training
- Sales & Marketing
- Procurement & Supply Chain
- Facilities & Administrations
By Organization Size
- Large Enterprises
- SMEs
By Ownership
- Captive
- Third Party
By End-User
- Transportation & Logistics
- Travel & Hospitality
- Education
- Energy & Utilities
- BFSI
- IT & Telecom
- Healthcare
- Manufacturing
- Retail & E-Commerce
- Government & Defense
- Others
Region
The regional segment includes Asia Pacific, Europe, North America, the Middle East, and Africa, Latin America. In 2021, some of these regions expected to contribute the largest share during the forecast period.
The factors such as the large and easy availability of basic things, rising purchasing power among the population, and favorable government policies and industrial facilities are estimated to accelerate the industry growth in the region. The growing rate of industrialization is anticipated to boost the presence of Business Process Outsourcing industries in the region.
Key Business Process Outsourcing Market Trends
– Based on type, sub-type, technology utilised, applications, end-users, and geographies, the research identifies, defines, and predicts the Global Business Process Outsourcing Market segments.
– Largest Market Share Held by Industry to Industry for Business Process Outsourcing
– Based on their expected growth, development patterns and prospects for the future, and contributions to the overall market, it analyses the micro markets.
– Demand from the geographical area is estimated to boost growth.
– Growing Market Segment Adoption in the Business Process Outsourcing Industry
– Over the forecast period, higher growth rates are anticipated in in some regions
Why Purchase the Industry Report by MRC
There is a huge amount of information in the report, including market trends and business opportunities for the forecast period.
Segments and sub-segments include quantitative, qualitative, value (USD Million,) and volume (Units Million) statistics.
Data at the regional, sub-regional, and national levels also includes information on the market’s supply and demand dynamics.
The competitive landscape includes the proportions of important players, recent innovations, and strategy.
Comprehensive product offerings, important financial data, latest advancements, SWOT analysis, and key player tactics.
Table of Content
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Research Methodology
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